Our residents and their families choose how they want to live and we will support them with the care, advice and assistance they need.

Our 4 Care Principles

Our Four Care Principles help us deliver on our mission: "Ensuring that our residents enjoy their best quality of life. Every Single Day."

The Principles are the way we reach, and nurture, the human spirit – through meaningful connections with the world.

1. We offer a continuum of care in a safe and loving environment:
  • We provide advice and support to residents and their families pertaining to decisions concerning their care and well-being.
  • We are attentive and responsive to our residents’ needs, and are aware that these may change over time, or at any time.
  • We strive to improve the quality of care to all our residents by following and implementing international best practices, and continuously training and upskilling our team of care-givers.
  • We provide the best possible care at all times.
2. We promote purposeful engagement and well-being:
  • We acknowledge each resident as an individual, with specific needs and preferences.
  • We encourage residents to participate in decision-making and we offer our residents choice, wherever possible.
  • We encourage community integration, volunteering, and support groups.
  • We offer our residents meaningful and engaging activities.
3. We recognise the value of friends, family and community in the Senior Living journey:
  • We have an open-door policy for all residents, staff and relatives.
  • We welcome families and friends to visit and spend time with us.
  • We are an integrated part of San Sereno and the broader communities.
4. We treat each other with kindness and respect:
  • We promote and protect the rights of the elderly.
  • We acknowledge and respect cultural diversity.
  • We lead by example.