Our residents and their families choose how they want to live and we will support them with the care, advice and assistance they need.

Our Care Principles

Our Four Care Principles help us deliver on our mission: "Ensuring that our residents enjoy their best quality of life. Every Single Day."

The Principles are the way we reach, and nurture, the human spirit – through meaningful connections with the world.

1. We offer a continuum of care in a safe and loving environment:
  • We provide advice and support to residents and their families pertaining to decisions concerning their care and well-being.
  • We are attentive and responsive to our residents’ needs, and are aware that these may change over time, or at any time.
  • We strive to improve the quality of care to all our residents by following and implementing international best practices, and continuously training and upskilling our team of care-givers.
  • We provide the best possible care at all times.
2. We promote purposeful engagement and well-being:
  • We acknowledge each resident as an individual, with specific needs and preferences.
  • We encourage residents to participate in decision-making and we offer our residents choice, wherever possible.
  • We encourage community integration, volunteering, and support groups.
  • We offer our residents meaningful and engaging activities.
3. We recognise the value of friends, family and community in the Senior Living journey:
  • We have an open-door policy for all residents, staff and relatives.
  • We welcome families and friends to visit and spend time with us.
  • We are an integrated part of San Sereno and the broader communities.
4. We treat each other with kindness and respect:
  • We promote and protect the rights of the elderly.
  • We acknowledge and respect cultural diversity.
  • We lead by example.