Scope of the job:

The primary purpose of this position is the overall management and supervision of care related functions for residents in the Community. It involves the coordination of business and operational functions to ensure the provision of effective and consistent holistic care to all residents. It focusses on quality of life and high standards of care, health, and wellbeing for every resident. The Care Manager is responsible to delegate tasks and responsibilities to senior and junior staff so that all daily operational requirements of the Care Centre are met.

Key Areas of Responsibility:

Care Quality Improvement

• Monitor and improve safety trends (e.g., falls, medication errors, hospitalizations).
• Develop and audit individualized care plans and ensure compliance with quality standards.
• Lead multidisciplinary team meetings to align on care objectives and learning outcomes.

Activities of Daily Living

• Support resident independence through meaningful wellness programs.
• Ensure a variety of quality activities addressing emotional, social, and physical needs.

Resident & Family Satisfaction

• Promote a culture of courtesy and service excellence to ensure resident satisfaction.
• Oversee resident feedback mechanisms and implement improvement action plans.
• Regularly interact with residents through committees, forums, and operational rounds.

Risk & Relationship Management

• Build and maintain strong relationships with families, the community, and stakeholders.
• Identify and manage risks while maintaining adherence to policies and safety standards.

Leadership & Human Resources Management

• Manage care staff scheduling, workflow, and recruitment to ensure operational efficiency.
• Oversee performance management, training, and succession planning for team development.
• Handle employee relations, leave planning, and absenteeism management per company policies.

Requirements:

• Diploma or Degree in Nursing (Registered Nurse)
• Valid Practice Licence with the South African Nursing Council
• Have a good knowledge and understanding of the Older Persons Act, Mental Health Act, Medicines and Substance Related Act, Labour Relations Act, and all other relevant statutory and legislative governance.
• Profound understanding of Geriatric Care
• Minimum five years’ experience in a nursing management capacity (Unit Manager level or higher)
• Additional three years previous experience in a geriatric care environment
• Computer Literate – Proficient in Office 365 and Windows.
• Valid driver’s licence
• Excellent leadership qualities, sound decision-making and problem-solving skills.
• Compassion, empathy, people-driven and service-oriented management style.
• Excellent interpersonal, organisational and communication skills, with the ability to function well under pressure.
• Strong administration skills, organised, flexible and cooperative in fulfilling role obligation.
• Able to work independently and as part of a team.
• Knowledge of human resources and financial management in the geriatric environment
• Good English oral and written communication skills
• Conversant with monitoring and evaluating resident care outcomes.
• Must understand and promote cultural diversity.

Applications:

• Applications to be addressed to jobs@auria.co.za
• Your application is to be accompanied by a resume.
• Please advise your Head of Department of your application